20.10.2015 01:24
Wer sich nicht alles angucken möchte: Diese Aspekte fand ich sehr interessant.
There's an experiment I think Daniel Pink refers to where you put two dogs in a box and the box has an electric floor. Every now and then an electric shock is applied to the floor, which pains the dogs. The only difference is one of the dogs has a small button in its half of the box. And when it nuzzles the button, the electric shock stops. The other dog doesn't have the button. It's exposed to exactly the same level of pain as the dog in the first box, but it has no control over the circumstances. Generally the first dog can be relatively content. The second dog lapses into complete depression.
[...]
Because the nature of a wait is not just dependent on its numerical quality, its duration, but on the level of uncertainty you experience during that wait. Waiting seven minutes for a train with a countdown clock is less frustrating and irritating than waiting four minutes, knuckle-biting going, "When's this train going to damn well arrive?"
[...]
If you run a restaurant, there is no healthy distinction to be made between the value you create by cooking the food and the value you create by sweeping the floor. [...] Imagine a restaurant that serves Michelin-starred food, but actually where the restaurant smells of sewage and there's human feces on the floor. The best thing you can do there to create value is not actually to improve the food still further, it's to get rid of the smell and clean up the floor.